Last Updated: September 2026
At Ocean Sage, we are committed to providing high-quality healthcare, longevity, wellness, and related services. This Return & Refund Policy explains the circumstances under which refunds, cancellations, returns, or credits may be available for purchases made through our website or directly from Ocean Sage.
By purchasing our Services or Products, you acknowledge and agree to the terms outlined below.
Because many of our Services involve healthcare professionals, appointments, personalized assessments, diagnostic services, customized wellness programs, and other services that are prepared or provided specifically for you, certain purchases may be non-refundable once the service has been initiated or provided.
Refund eligibility depends on the type of Service or Product purchased.
Where applicable, any specific refund terms presented at the time of purchase will take precedence over this general policy.
If you need to cancel or reschedule an appointment, we ask that you provide at least 24 hours’ notice.
Appointments cancelled with at least 24 hours’ notice may generally be rescheduled without a cancellation fee.
Appointments cancelled with less than 24 hours’ notice or missed appointments may be subject to a cancellation or no-show fee.
Ocean Sage may waive a cancellation fee at its discretion in circumstances that are reasonable and documented.
If you do not attend a scheduled appointment and do not provide prior notice, the appointment may be considered a “No Show.”
No-show appointments may not be eligible for a refund.
Where appropriate, Ocean Sage may allow you to reschedule the appointment subject to availability and applicable fees.
Fees for medical consultations, telemedicine appointments, physician consultations, and other professional healthcare services are generally non-refundable once the consultation has taken place.
If Ocean Sage cancels an appointment or is unable to provide the purchased consultation, you may be offered:
A replacement appointment;
A rescheduled appointment; or
A refund of the applicable unused service fee.
Refunds will be handled in accordance with applicable law.
Fees associated with laboratory testing, diagnostic testing, specimen collection, processing, or third-party laboratory services may be non-refundable once testing has been ordered, scheduled, collected, processed, or submitted to a third-party laboratory.
If a test cannot be completed because of an error attributable to Ocean Sage, we may arrange a replacement test or provide an appropriate refund or credit.
Third-party laboratory fees may be subject to the laboratory’s own refund and cancellation policies.
Certain Ocean Sage programs may be offered through recurring memberships or subscriptions.
You may cancel a recurring membership according to the cancellation terms provided at the time of purchase.
Unless otherwise stated, cancelling a membership will stop future recurring charges but does not automatically provide a refund for fees already charged or for a membership period that has already begun.
Where applicable, you will generally retain access to paid Services through the end of the current billing period.
If a membership is cancelled before its next renewal date, no further recurring charges should be made after cancellation, subject to the applicable billing terms.
Certain Ocean Sage programs may be customized based on your health information, goals, assessments, laboratory results, or recommendations from healthcare professionals.
Once a personalized program has been initiated, prepared, or delivered, it may not be eligible for a full refund.
Where appropriate, Ocean Sage may provide a partial refund or credit for unused portions of a program at its discretion and subject to applicable law.
If Ocean Sage sells physical products, including supplements or wellness products, eligible unopened products may generally be returned within 30 days of delivery, unless a different period is stated at the time of purchase.
To be eligible for a return:
The product must be unopened and unused.
The product must be in its original packaging.
The product must not be damaged due to customer handling.
Proof of purchase may be required.
Due to health, safety, and hygiene considerations, opened supplements, consumable products, or products that cannot be safely resold may not be eligible for return.
If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible after delivery.
We may request photographs or other information to verify the issue.
If the issue is confirmed, Ocean Sage may provide one of the following remedies, as appropriate:
Replacement of the product;
Store credit;
Refund of the purchase price; or
Another remedy required by applicable law.
Original shipping charges are generally non-refundable unless:
The product was defective;
The wrong product was shipped;
The product was damaged before delivery; or
A refund is otherwise required by applicable law.
Return shipping costs may be the responsibility of the customer unless the return is due to an error or defect attributable to Ocean Sage.
Fees for digital programs, online consultations, educational materials, downloadable content, or other digital Services may become non-refundable once access has been provided or the Service has begun.
If you experience a technical issue that prevents you from accessing a purchased digital Service, please contact us so we can attempt to resolve the issue.
To request a refund, please contact Ocean Sage with:
Your full name;
Order or appointment number, if applicable;
Date of purchase;
Service or Product purchased;
Reason for the refund request; and
Any relevant supporting information.
Refund requests should be submitted using the contact information provided below.
Once your refund request has been reviewed and approved, refunds will generally be issued to the original payment method used for the purchase.
Depending on your bank, card issuer, or payment provider, it may take several business days for the refund to appear in your account.
Ocean Sage is not responsible for delays caused by banks, payment processors, or other third-party financial institutions.
In certain circumstances, Ocean Sage may offer a partial refund, account credit, replacement Service, or rescheduled appointment instead of a full refund.
Any such resolution will be determined based on the nature of the purchase, the portion of the Service already provided, and applicable law.
Promotional, discounted, introductory, or special-offer purchases may be subject to additional refund or cancellation conditions.
Any special conditions associated with a promotion will be disclosed at the time of purchase.
Unless otherwise stated, promotional offers cannot be combined with other offers.
Unless otherwise required by applicable law, gift cards, promotional credits, and account credits are not redeemable for cash and may be subject to additional expiration or usage conditions disclosed at the time of issuance.
Refunds are not provided based solely on the fact that a customer did not achieve a desired medical, health, fitness, weight-management, longevity, or wellness outcome.
Individual results vary and depend on numerous factors outside Ocean Sage’s control.
Payment for a healthcare or wellness Service is for the professional Service provided, not a guarantee of a particular medical result.
Ocean Sage may occasionally need to modify, reschedule, or discontinue a Service due to provider availability, regulatory requirements, operational circumstances, or other reasons.
If Ocean Sage materially changes or cancels a prepaid Service and cannot provide a reasonable alternative, we may provide an appropriate refund or credit, subject to applicable law.
Nothing in this policy is intended to limit any consumer rights, refund rights, cancellation rights, or other protections that cannot legally be excluded under applicable federal, state, or local law.
Where applicable law provides greater rights than those described in this policy, the applicable law will control.
If you have questions regarding cancellations, returns, or refunds, please contact us:
Ocean Sage
318 Plaza Dr
Curtiss, United States
Phone: +1 987-654-3210
Email: info@oceansage.com
Website: Ocean Sage
When contacting us about a refund, please include your order number, appointment details, or other relevant purchase information so that we can process your request efficiently.
Ocean Sage may update this Return & Refund Policy from time to time.
Any updates will be posted on this page with a revised “Last Updated” date.
Your continued use of our website or purchase of our Services after an updated policy becomes effective constitutes acceptance of the revised policy to the extent permitted by applicable law.
